Reviewers report real energy and physical gains on the clinic's TRT and peptide protocols, with several long-term patients praising the knowledgeable care from named staff like Suzy and Skylar. The flip side: scheduling backlogs now stretch 1-2 months, calls often go unreturned, and pharmacy delays can leave patients waiting weeks for refills or facing unexpected stockouts.
Quality varies sharply by interaction. When someone reaches the right coordinator, service is attentive and prescription turnaround is fast. But reaching anyone has become a bottleneck, and accountability for supplier hiccups falls back on the patient. One 1-star review flags fraudulent compound testing from 3 years ago.
Infinity Medical earns strong loyalty for warm, unhurried care and staff who listen to individual needs rather than pushing a one-size-fits-all plan. Multiple reviewers named nurses and aestheticians by first name, singling out Heidi Hunter for technical skill with injections and genuine attention during appointments.
Nearly all recent reviews praise Collin's expertise and the clinic's ability to identify underlying health issues (low iron, hormone imbalances) and deliver measurable weight loss and energy gains. One long-standing patient reported significant decline after the clinic changed direction about a year ago, citing higher prices and worse service; another reviewer had poor follow-up care and restrictive dosing options.
Over fifteen years, Dr. Heim has built a devoted patient base around personalized wellness and regenerative care. The sauna and cold plunge classes, led by instructor Keith Kemp, draw consistent praise for community-building and breathwork, with patients reporting stress relief and better sleep. NAD IV therapy, cryotherapy, and PRP treatments receive strong endorsement for targeted results. However, two long-term patients report serious concerns: inadequate testosterone dosing over years despite complaints, inappropriate Anastrozole dosing that worsened symptoms, and heavy pressure to buy supplements rather than address root causes. One patient spent five years unwell before a second opinion revealed underdosed testosterone; another felt abandoned after two successful years once "lost in the shuffle." These cases suggest accountability issues when treatment stalls or when patients question the practice's recommendations.
Last updated 2026-08-07